Privacy Policy

Last updated: November 2025

Welcome to Raquel Massage London (“we”, “our”, “us”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a booking through https://raquelmassagelondon.co.uk.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information You Provide

Name
Email address
Phone number
Booking details (preferred treatment, date, and time)
Any health or wellness information you choose to share relevant to your treatment

b. Automatically Collected Information
When you visit our website, we may collect technical information such as:

Your IP address
Browser type and version
Device type
Pages visited and time spent on the site
This helps us improve website performance and user experience.

2. How We Use Your Information

We only use your personal data for legitimate purposes, including:

Managing and confirming appointments
Responding to enquiries or special requests
Providing personalised massage services
Improving our website and services
Complying with legal and regulatory obligations

We do not sell or share your personal information with third parties for marketing purposes.

3. Lawful Basis for Processing

We process your personal data under the following legal bases:

Consent: when you contact us or subscribe to updates.
Contract: when you book a service and we need your information to provide it.
Legitimate interests: to improve our services and website functionality.
Legal obligation: where we must comply with applicable UK laws.

4. How We Store and Protect Your Data

We use secure systems and encryption to protect your personal data. Access to your information is restricted to authorised staff only.
We retain your information only for as long as necessary to fulfil the purpose it was collected for, or as required by law.

5. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your data (where applicable)
Object to or restrict processing of your data
Withdraw consent at any time

To exercise any of these rights, please contact us at:
📧 info@raquelmassagelondon.co.uk

6. Cookies

Our website may use cookies to enhance your browsing experience and analyse traffic.
You can control or disable cookies through your browser settings. For more details, see our Cookie Policy (if applicable).

7. Third-Party Services

We may use trusted third-party tools such as:

Website hosting providers
Booking or payment processors
These parties only process your data on our instructions and are bound by strict confidentiality agreements.

8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the content or privacy practices of these third-party websites. Please review their privacy policies separately.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact:

Raquel Massage London
📧 info@raquelmassagelondon.co.uk
🌐 https://raquelmassagelondon.co.uk